Store Policy – Hazel Florist & Gifts Pte Ltd

All prices quoted on this site are in Singapore dollars (SGD$) and are subject to GST. The rate will be based on the announced rate imposed by the government authority.

Prices may vary during Valentine’s Day delivery between 7th Feb to 14th Feb. Roses in your orders may be replaced with gerberas or carnations during Valentine’s season from 7th Feb to 14th Feb due to market demand and price surge.

Confirmation of Order
Orders placed online will be confirmed and executed only with full payment, according to the actual value of the order. You will receive an online digital receipt when we confirm your order.

Cancellation & Refunds
Acknowledged advanced cancellation should be notified, not less than 24 hours prior to the date of delivery for Singapore addresses, and 48 hours for International delivery addresses & festive orders. A 4 business operating hour notice prior to delivery will be required for cancellations of same-day delivery orders to be considered. Cancellations will be at the discretion of the company’s management decision for orders requiring advanced preparation time. Cancellations notified lesser than the required time will be imposed a cancellation fee of 50% of the ordered item. Orders delivered will be chargeable at the full purchase amount. Should a request for an exchange of items for another product that was not initially ordered, a service fee will be applicable for services rendered on first delivery and redelivery. A return of items delivered with the same condition will be required for cases where a refund is accepted. Thereafter, a partial refund will be done. Any cancellation or refunds requested will be at the discretion of the company’s management decision.

We offer free local delivery for our goods valued at SGD$80 w/9% gst $87.20 and above to almost all parts of Singapore. A delivery fee of SGD$8 w/9% gst $8.72 will be applicable for orders below $80 to a location. Orders sent to Singapore islands (e.g. Sentosa & Jurong Island) and restricted areas such as the Airport Passenger Terminals, Airport Cargo Complex, PSA ports, and military camps, will have a delivery surcharge of SGD$20 w/9% gst $21.80. For urgent local orders using our 2-hour Express Delivery, a nominal fee of SGD$20 w/9% gst $21.80 will be levied upon our acceptance of the order. The delivery and/or freight charges and surcharge, if there are any, have to be paid before the delivery of the goods.

Each recipient’s address and messages given should be correct with someone to receive the delivery. Orders will be canceled with no refunds made for orders that have failed to be delivered or delivered to the wrong recipients with the addresses or messages given upon order. Addresses or messages given on orders that have been delivered, and are requested to be redirected or changed after the first delivery will incur a minimum surcharge of SGD$20 w/9% gst $21.80 for service and delivery fee. As such, it is essential that all information provided for delivery to take place is up-to-date and accurate. Under no circumstances will the gifts be exchanged or (in the case of perishable commodities) a fresh one be delivered. We will keep you informed via email/phone/fax should such a situation arise, and we will make alternative arrangements.

We will endeavor to have all orders delivered to the recipients personally. If we attempt to make a delivery and the recipient is unavailable, we will leave it to the other person present or pass it to a neighbor if deemed safe to do so or leave a calling card at the door. In places, such as hospitals and hotels that do not allow delivery directly to wards/rooms because of health and safety regulations, in such cases we will deliver to the reception.

During non-peak and non-season periods, our delivery schedule for local addresses (applicable to most orders except cakes #) according to Singapore Time (GMT +8:00) is as follows:

Office Operating Hours For Web Orders Placed & Confirmed From Earliest Delivery Time
Mon-Fri 9 am to 6 pm 9 am -12 pm same day from noon onwards
12.01pm – 3pm same day before 9.30 pm
3.01pm – 6pm next working day morning
6.01 pm – next working day 8.59 am next working day from noon onwards
Saturday 9 am to 1 pm 9am – 12pm same day from noon onwards
12.01pm – 1pm next working day morning
1.01 pm – next working day 8.59 am next working day from noon onwards
Sunday & Public Holidays Anytime next working day from noon onwards

# Please allow 2 to 5 working days lead time for the order of cakes to be delivered. Kindly refer to the respective product selection for more details.

* 3 Weeks prior to festivities (ie. Christmas and Chinese New Year), orders are required to reach us at least 5 working days prior to delivery of festive gifts.

Our cut-off times for deliveries as shown above serves as guidelines only and, whilst we keep to those times closely, from time to time we may alter the timing to respond to business situations. We encourage you to get your order in early to secure a timely delivery.

Hazel always strives to do its best to deliver the item to the customer at a specific time. However, there will be the rare occasion that this cannot be accomplished due to circumstances beyond our control. In such cases, Hazel will not be liable for any claims arising out of such situations.

All our merchandise will serve its intended functions and is guaranteed to be fresh and/or in good order upon the first attempt of delivery. Floral arrangements will stay fresh according to their life span under proper care. We include instructions and flower care on our message card with all delivery. Flowers that are not even fully bloomed when they arrive are indeed very fresh and can be confused with poor flowers. The flowers will bloom beautifully when they are at room temperature with water and will give pleasure for many days to come if cared for properly.

Care: Always place flowers in a cool place; unwrap the hand bouquet, cut stems, and place it in a glass of sufficient clean water; spray flowers and wet sponge daily; handle all fruits with care, as injuries to the skin will hasten ripening and deterioration; store all perishable fruits in the refrigerator and do not stack too many on top of each other; operate products in appropriate manners.

Product concerns are to be raised upon arrival of the item or within 2 hours from the time of receipt for service recovery of defective or damaged goods to be done. Any exchange or service recovery requested will be at the discretion of the company’s management decision. To make a return, simply send it back in its original condition to our operating address within 2 hours of receipt. Alternatively, send us an image with your concern to or Whatsapp +65 9739 0784. All goods sold are not exchangeable or returnable.

The Company’s entire liability and customer’s exclusive remedy for damages from any cause whatsoever shall be limited to the amount paid to us by you and shall not include or extend any claims for or right to recover any damages including but not limited to, loss of profit, loss of data or loss of business information.

Seasonal and regional conditions may affect the supply and costs of flowers, foliages, fruits, and gifts. Due to inconsistent market conditions, particular merchandise may be out of stock. Hazel reserves the right to make appropriate substitutions while maintaining the value of your order. All products are subject to availability. We may update, replace or discontinue any products without prior notice.

Special Offer and Promotion
A member discount cannot be used in conjunction with any other special offer or promotional or store-wide discounted items. We may alter the terms of special offers and promotions, or withdraw them altogether, at any time and without prior notice. Items that are offered with a free gift are often made available due to the availability of the free gift. These free gifts are subject to a while stock last basis and so, should a situation arise when they are omitted from an order, we reserve the right to offer an alternative at our discretion or offer no replacement.

Our Rights
Hazel reserves the right to correct any errors, inaccuracies, or omissions and change or update information at any time without prior notice. Please note that such errors, inaccuracies, or omissions may relate to price and availability. We apologize for any inconvenience caused.

Hazel reserves the right to reject any order under any circumstances.

Overseas Delivery
Ease into the delivery of your gifts outside of Singapore with Hazel Florist. Our established network of offices will design your arrangements according to the country’s customs with seasonable flowers available. An additional overseas order charge or freight charge applies to international orders and courier services for our selected gifts to overseas addresses. Speak with us to find out more.

Hazel Florist’s sustainability journey starts with the belief that small choices can be made by each individual to create an environmentally friendlier world. We believe what products we purchase and whom we purchase your gifts from would have an impact on sustainability. Our part in making your gifts more sustainable starts with choosing environmentally friendlier products, waste minimization, recycling, and eco-design. Our team of designers are constantly reminded of how we can reduce wastage and encourage recycling through eco-packaging such as using reusable materials like porcelain, kraft, or storage bases.

Together, with our suppliers and partners, our efforts on improving workers’ lives include responsible procurement, production, workplace energy, and water conservation efforts, as well as maintaining a safer working environment where we treat everyone with respect. Take your part toward sustainability and choose reusable products with us.


How to buy (subject to change – based on website order procedure)

1.  You may wish to sign up as a member.

• For members, you may log on using your Login ID and password.
Your Login ID must be your valid email address.

2. To order an item, ensure that you select the product first. Click on the product picture or “Product Details“. Select the ‘Qty‘ you wanted (default is 1) before clicking “Add to Cart“.

3. These words – “This item has been added to your personal shopping cart” – will appear at the top of the image. Repeat steps 1 & 2 for other products you want to order.

4. When you are ready to check out, click “Shopping Cart” on the top of the page or ‘Check Out on the product details page. You will see the details in your shopping cart. If you wish to proceed to payment, click “Check Out“. If not, click “Continue” to continue shopping. To delete items from your shopping cart, check the “Del” box and click on the <Recalculate> button. To change the quantity of the item in your shopping cart, input the new quantity value in the “Qty” box and click on the <Recalculate> button. Once you have confirmed the product you wanted to purchase, assign the recipient and click the <Check Out> to proceed with the Billing and Delivery Information.

5. At the Delivery and Billing Information, type in your details and click the “Continue to Check Out” button. After filling up all the information, click “Confirm Order” and then click “Continue to Secure Paypal Server“.

6. You will be directed to the payment gateway page. Enter your credit card information and click “Purchase” to submit your order. Follow the instruction provided on the site to complete your payment. Please ensure that all details are correctly entered. Your credit card payment is secured when you pay with Paypal.

7. Once your purchase is approved, you will see the Order Confirmation on your page. It will also be sent to you with the confirmation and payment receipt via the email address you provided. Print out your payment receipt if you wanted.


Terms of Use
Thank you for visiting a website wholly owned by Hazel Florist & Gifts Pte Ltd.

This user-friendly site has been set up as a safe environment for e-commerce with a strong commitment to providing you with easy and convenient access to our array of Hazel’s floral designs and hampers around the clock. We hope that your recipient will be delighted with any order you put through.

By accessing the Web Site you agree to comply with and be bounded by all the terms and conditions, rules and regulations, and any policies and such other additional or alternative terms, conditions, rules, regulations, and policies that may be modified from time to time. We reserve the right, at our discretion, to change, modify, add, or remove any part of these Terms and Conditions at any time. Your continued use of this Site following the posting of any changes to these Terms and Conditions will mean you accept those changes.

We remain the sole owner of all content included on this site, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and all Intellectual Property Rights associated. Hazel Florist & Gifts Pte Ltd reserves all rights. In no way they shall be altered and/or reproduced in any other form without the prior written approval from Hazel Florist & Gifts Pte Ltd.

Your User Account
Only minimum relevant information is required when you perform membership registration. Both the amount and the type of information needed shall be limited to that which is necessary to fulfil the purposes identified. You agree to provide true and accurate information about yourself. Your profile is accessible from our site and you may update it at any time. Our website provides you with the ability to change your phone numbers, physical addresses, email address information, and other particulars stored in your profile. The information we maintain will be accurate and up to date, in so much as you supply us with accurate and up-to-date information. You are responsible for maintaining the confidentiality of your user account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your user account or password. We reserve the right to refuse service, terminate the membership, suspend a profile or disable access in respect of any member in breach of any of the terms or at our sole discretion.

We take reasonable steps to ensure the accuracy of the information posted on this website but do not warrant that the information or other content contained herein is accurate, complete, reliable, current, or error-free. We make no guarantees or warranties, either expressed or implied, with respect to the information on this site.

The availability of information or advice, whether oral or written, from us or thirty parties or on behalf of the company does not constitute a recommendation by the company or any other person. You accept so entirely in reliance on your own judgment and inquiries and not in reliance on any statements, warranties, or representations made to you or to any other person by or on behalf of us and it shall not create a warranty. If the product itself is not as described, your sole remedy is to return it to our office within the next working day in unused condition. Product pictures are for reference only; actual product appearance may vary.

In the event that you receive a defective product, we will organize an exchange for you, subject to availability, if we receive your return to our office within the next working day. We use only the freshest flowers. However, issues concerning fresh flowers, fruits, and cakes should be addressed to us within 2 hours of receipt. This does not confer the right to a full refund but to a suitable replacement to an equivalent as soon as reasonably practicable. Under no circumstances shall the Company be made liable for more than the amount paid to us by you, but only to a fair resolution.

Disclaimer and Limitation of Liability
The site and services are provided on an “as is,” and “as available” basis. We do not represent or warrant that the site or services will be available, accessible, uninterrupted, timely, secure, accurate, complete, entirely error-free, or virus free or that defects in the services will be corrected. You expressly agree that your use of this site is at your sole risk. Any inadvertent pricing errors are subject to change and we reserve the right to reject any order. Please review our store policy which also governs your visit to our website.

Third-Party Links
In an attempt to provide increased value to our visitors, our site may include links to third-party sites which are independent of us. These links do not imply our endorsement of that other website. We have no control over the linked sites and are not responsible in any way for the content of such websites and your use of, or access to, the information contained therein. You are solely responsible for any agreement you enter with a third party including any party you linked to from this site. Please refers to the third-party sites for more details.

Information Control
When you buy our product, you will ensure that the information you provided to us is accurate and correct and that you have all the necessary rights to buy it. Your information will be used as necessary, to provide the product and service to you and we take reasonable steps to protect your information. We may, however, release your personal information if we are legally required to do so. If we are legally compelled to release information to a third party, it will not be necessary for us to notify you of this release.

You are entirely responsible for all the activities that occur under your transaction and access to this site. You hereby indemnify, defend, and hold us and our affiliates and our officers, directors, agents, service providers, licensors, and licensees harmless from and against any and all liabilities and costs incurred in connection with any claim resulting from your misuse of information or arising out of any breach by you of the terms of use.

Privacy Notice
Hazel Florists and Gifts Pte Ltd respects the privacy of our customers and adheres to the provisions of the Personal Data Protection Act 2012 (“Act”) to manage, process, and protect personal data information. The Act establishes a data protection law governing the collection, disclosure, usage, and care of personal data. The Act recognizes the rights of organizations to access and correct personal data including the disclosure for reasonable requirements which include the following:

  • Consent – Personal data is only disclosed with the individual’s consent or when the individual is deemed to have given consent under the Act to the collection, use, or disclosure, as the case may be.
  • Purpose – Organizations may collect and disclose data only upon informing the individual*.
  • Reasonable – Organizations may disclose personal data considered reasonable such as assisting investigations.

*We only collect personal information including name, address, phone number, email addresses, payment details (bank account or credit card numbers), and other information vital for us to deliver our products and services.

Your personal data is collected when you send a gift or register with us, submit your personal data to us for any reason, place an order over the phone (which may be recorded), or through fax, face-to-face meetings, social media platforms, and emails, and via other forms of interaction and communication with you.

By providing us personal information about another individual when you send a gift, we will take that to mean you are authorized to provide their personal information to us and have obtained their consent to the collection, use, and disclosure of their personal data for the purpose of delivering the gift.

Data is encrypted and transmitted over the Internet with Secure Sockets Layer (SSL) encryption technology and stored in highly secure data centres which are accessible by a limited number of employees with restricted access rights.

Personal data collected is used and shared when parties involved in handling and fulfilling orders require the information to process the orders including the following:

  • Account creation and update
  • Facilitate customer support and completion of orders
  • Carry out your instructions
  • Response to your inquiries and feedback
  • Offer of rewards and promotions
  • Notification of Product Launches
  • Survey-related matters about our services and products
  • Business dealing and bookkeeping
  • Evaluate and make decisions relating to your credit and risk profile

If you have an online account with us, you may personally access and/or correct your personal data currently in our possession by logging in to your account.  If you do not have an account with us, you may make a request to us to correct an error or omission in the personal data about you that is in our possession.  To respond to your request, we will need sufficient information from you in order to ascertain your identity and the nature of your request.  To make a request, please submit it to our email at

Updates on our latest gifts, promotions, or discount offers will be sent out to our subscribers through email, postal mailers, or phone. You may unsubscribe through the unsubscribe link in the e-newsletter received or drop us an email at to unsubscribe. We will process your request within a reasonable time for withdrawal of consent and will thereafter not collect, use and/or disclose your personal data in the manner stated in your request.

For any questions or concerns about our privacy practices, you may contact our Data Protection Office by email at